You have 30 days after receiving your product to request a return. To be eligible for a return, your product must be in brand new condition with seal. This means that the product has not been used. We are selling all brand new products, so we do not accept a return for used products. Any issue with your used product, please request a warranty from its manufacturer.
To start a return, please contact us email@example.com. We will guide you to send your product back.
- The shipping fee is not refundable.
- If there is any issue with our shipment such as wrong product or broken product etc, we will fix the issue. We will ship a replacement or make a refund.
- If there is no issue with our shipment but you want to return, you need to pay for return shipping fee.
- If there is no issue with our shipment but you want to exchange, you need to pay for return shipping fee and shipping fee for your new product.
- For electrical products, there is 15% restocking fee when you want to return or exchange.
- For free shipping orders, there is also 15% restocking fee when you want to return or exchange to cover our shipping fee to you and our fee to process your order.
We will notify you after we receive and check your return package. If we receive your product back in brand new condition, you will be notified by email and be refunded into your payment method. It will take some days for your bank to show the refund.
You can exchange for other products when we receive your return package. The price will be deducted on your new product. You also can order more product, we can ship your exchange product and new product in one shipment.
Please inspect your product when you receive and contact us immediately if your product is broken, damaged or wrong. We will fix the issue. If your product is defective by manufacturer, you need to contact its manufacturer for a warranty.
All of our products are genuine and brand new with seal, each product has full warranty from its manufacturer. If your product has been used or its seal has been opened, you need to contact to its manufacturer by its warranty card.
All of orders will require 2-3 business days to be processed. We will contact you if there is any change. Shipping time will depend on the distance between your address and our warehouse in the southern of California.
All of our shipments do not require signature of receiver. After we send you a tracking number in email and drop your package at shipping carrier, it is your responsibility to track and manage to receive the package at your provided address.
Any requests of cancelling orders will be charged 5% of transaction fee for banks. That is reasonable since the banks take us transaction fee up to 5% right when you place your order. We can not send you our own money to pay you back in full amount.
If you have any question, please contact us by email at firstname.lastname@example.org or phone (+1) (714) 489-7889.